FedEx's best Customer Services Practices Essay Example | Topics and Well Written Essays - 1250 words

FedEx's best Customer Services Practices - Essay Example As the report declares FedEx was able to develop crucial customer value by making every courier transaction easy and fast, not only in terms of package deliveries but in terms of the comprehensive service to customers – from point of contact, point of sales to the actual client involvement in the delivery process. The move was borne out of the company’s experience in regard to the amount and sheer quantity of paper work that clients and FedEx employees alike must deal with – from the package forms, billing paper work and customer statements. The entire process became so tedious that it already became a burden. FedEx invested an exorbitant amount of money to computerize its operation and integrate the internet in its overall business strategy. This paper stresses that the system automatically calculates whether commitment to the customer was met by comparing ship date and service type to delivery date and time. In FedEx’s website, for instance, a customer can login to his account and access learn where his or her package, with several best practices options such as a link to an online customer service support. The goal is to create appropriate tools that enable front-line employees to improve their personal performance using the information in FedEx’s vast databases. This process is also characterized by the system’s capability to aggregate information according to location, geographic unit.